We value your privacy

Privacy Policy

Our Story

Introduction

Mirror On Wall (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), make an appointment, or purchase from our eCommerce store.

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1. Information We Collect

We may collect the following types of information:

A. Personal Information
– Full name
– Contact information (email address, phone number, address)
– Billing and shipping details
– Account login credentials
– Date of birth (optional for promotions)
– Hair preferences (for personalized services)

B. Payment Information
– Credit/debit card details (processed securely via our payment gateway)
– Transaction history

C. Website Usage Information
– IP address
– Browser type
– Pages viewed
– Device type
– Cookies and similar tracking technologies

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2. How We Use Your Information

Your data is used to:
1. Process bookings and product purchases
2. Personalize your salon and shopping experience
3. Send updates on your orders or appointments
4. Respond to inquiries or provide customer support
5. Send promotional emails, only if you have opted in
6. Improve our website’s functionality and user experience
7. Comply with legal or regulatory obligations

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3. Sharing Your Information

We do not sell your personal data. We may share your information with:
– Payment processors (e.g., Stripe, PayPal)
– Delivery partners (for product shipping)
– CRM and email marketing tools (for appointment reminders and promotions)
– IT and security service providers

These third parties are bound by confidentiality and data protection agreements.

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4. Cookies and Tracking Technologies

We use cookies to:
1. Enhance your browsing experience
2. Understand how you interact with the site
3. Remember login sessions or cart contents

You may disable cookies in your browser settings, but this may affect some site functionalities.

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5. Your Rights to Data

You have the right to:
1. Access the personal data we hold about you
2. Correct inaccuracies in your information
3. Request deletion of your data (subject to retention policies)
4. Withdraw consent to marketing communications at any time

To make a request, please email us at hello@mowsalon.com.

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6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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7. Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and securely processed.

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8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

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9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be reflected on this page with a revised date.

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10. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at: hello@mowsalon.com or +65 6970 1206​.

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